Case Study: MacLean cuts publishing time to minutes with Documoto

MacLean Drills Publishing Time Down to Minutes

MacLean, a manufacturer of underground mining equipment, needed to unify internal and external technical documentation across its global branches and improve its aftermarket customer experience. Prior processes relied on outdated PDFs delivered on CDs/USBs, lacked shopping cart functionality, and made simple parts-book edits take weeks. To solve this, MacLean selected Documoto’s SaaS digital publishing platform and interactive parts-catalog solution.

Documoto’s Professional Services team implemented a cloud portal, migrated parts data and illustrations, and enabled interactive parts catalogs, part ordering, pricing/availability, and traceable risk communications. The result: publishing that once took weeks now completes in minutes, new-employee onboarding can be as short as three weeks, and MacLean reports over 400 users and 12,000 monthly media views—improving authoring efficiency, customer self-service, and parts-order turnaround.

MacLean

Stuart Lister

Vice President of Marketing and Communications