Case Study: Hiperbaric achieves faster, more efficient after-sales support with Documoto

Hiperbaric Reduces Pressure on After-Sales Support with Documoto

Hiperbaric, a Spain-based leader in High Pressure Processing (HPP) equipment, needed a more robust way to support a growing installed base and meet its commitment to fast, accurate after-sales service. The company sought 24/7 access to graphical parts information, tight integration with its SAP ERP, and the ability to enable online parts ordering—requirements that led Hiperbaric to select Documoto’s cloud-based digital publishing and interactive parts/catalog platform.

Documoto, implemented with CIMWORKS and Hiperbaric’s IT team, converted SOLIDWORKS CAD data into interactive parts diagrams, integrated real-time pricing and inventory via SAP web services, and enabled online ordering that posts directly to the ERP. Within six months Documoto reduced ordering errors and manual order entry, centralized technical documentation for self-service, and delivered measurable productivity improvements—reported efficiency gains of 10–25% in aftermarket sales and service.

Hiperbaric

Julio Garrido

Industrial Director