Case Study: Medical Center Barbour Improves Fax Reliability and Staff Productivity with Documo

Medical Center Barbour Improving Staff Productivity and Fax Infrastructure with Documo

Medical Center Barbour, a hospital in Eufaula, Alabama, faced significant challenges with its outdated fax infrastructure. Their patched-together fax server and Xerox devices were unreliable, leading to complaints that faxes were not being received, a problem exacerbated by a switch to an all-VoIP phone system. This inefficiency required staff to leave their desks to send faxes, hindering productivity.

The hospital implemented Documo's cloud faxing solution to modernize its operations. With Documo, staff can now send faxes directly from their computers, eliminating the need for physical machines and saving considerable time. The solution provided reliable delivery with a verifiable sending history, drastically reducing paper waste and improving overall staff productivity for the entire organization.

Medical Center Barbour

Renae Farley

HIM Director