Case Study: Eye Associates for New Mexico cuts referral handling time by 50% with Documo

Eye Associates for New Mexico cuts referral handling time by 50% with Documo

Eye Associates for New Mexico, a multi-location ophthalmology practice, faced challenges with a failing on-premise fax system that was hiding inbound referrals and creating excessive manual work for its staff. They sought a reliable cloud fax solution and chose Documo's Intelligent Document Processing (IDP) to address these document workflow issues.

Documo implemented its IDP solution, which uses a custom-trained model to automatically classify inbound faxes, extract patient data, and route documents into the correct EHR workflow. This allowed Eye Associates for New Mexico to cut referral handling time by over 50%, from four minutes to ninety seconds per document. In the first month alone, Documo helped surface 25% more referral volume, processing 3,700 referrals with no added staff, resulting in an estimated annual economic impact of $3.6 million.

Eye Associates for New Mexico