Case Study: Whatfix (digital adoption platform) achieves an all-in-one, customer-focused documentation site with Document360 (knowledge base solution)

Whatfix - Customer Case Study

Whatfix, a California‑based SaaS digital adoption platform, needed a documentation‑focused solution after outgrowing Confluence. They wanted a single vendor to handle authoring, publishing and hosting rather than piecing together multiple tools; Document360 was chosen to provide that dedicated knowledge‑base capability.

Document360 delivered an integrated documentation site with rich features, integrations, customization and a managed content migration, enabling Whatfix to build a help site that “fully meets our and our customers’ needs.” Alongside strong support and a transparent roadmap, Document360’s solution helped streamline Whatfix’s documentation workflow; industry benchmarks cited in the case study note that effective knowledge management can boost productivity by up to 40% and that self‑service can increase website traffic, underscoring the measurable benefits of the implemented approach.

Whatfix

Nibhu Thomas

Vice President