Case Study: Tegsoft achieves a scalable self-service knowledge base and increased productivity with Document360

Tegsoft - Customer Case Study

Tegsoft, an Istanbul-based independent software vendor running an omni-channel communications platform (handling over 2 million interactions daily), needed a scalable way to manage technical documentation—user manuals, release notes, setup guides and code snippets—to support rapid global expansion and enable partners to configure products without friction. After evaluating options, Tegsoft selected Document360 to replace ad-hoc Google Drive files and provide a dedicated knowledge base with search, analytics and granular access control.

Document360 implemented both private and public knowledge bases, role-based permissions, and analytics to surface gaps and popular articles, enabling Tegsoft’s documentation, development and support teams to update content quickly. As a result of using Document360, Tegsoft formalized its documentation process, achieved time savings in partner onboarding, reduced internal support cases through self-service, and increased employee productivity.

Tegsoft

Eray Gürsoy

Co-Founder