Case Study: Spryker achieves a painless migration to fast, customizable documentation with Document360

Spryker - Customer Case Study

Spryker, a Berlin-based open-source software company, faced an outdated desktop documentation platform that made collaboration difficult (edits only on the installed laptop), limited front-end customization, produced very long publishing times, and delivered poor search — all while needing to manage a massive knowledge base of about 8,000 pages. They selected Document360 as the replacement documentation platform.

Document360 provided a web-based solution with easy contribution and role-based permissions, a straightforward editor and preview, project/article versioning, fast publishing, customizable front-end, and improved search; the Document360 team also managed a painless migration of ~8,000 articles and set redirects so old links still work, even building custom features for Spryker. As a result, Spryker received many customer compliments on the new documentation’s performance and appearance, experienced smoother authoring and publishing workflows, and reports no regrets about choosing Document360.

Spryker

Helen Kravchenko

Lead Technical Writer