Case Study: Sophi improves customer success with Document360

Sophi - Customer Case Study

Sophi, a Mather Economics company in Canada, needed a better way to manage its growing product documentation as it commercialized its AI-based automation and prediction engine for news publishers. Its team was struggling with Microsoft Word-based files, limited editing access, poor version control, and no unified search, so it looked for a centralized knowledge management tool. Document360 was selected to help organize technical, implementation, API, and training content for both internal teams and customers.

With Document360, Sophi set up a centralized knowledge base using features like workflow approvals, mixed access for public and private content, article tags, find-and-replace, and no-index SEO controls. Document360 improved operational efficiency by reducing redundancy, making it easier for teams to find and update information, and speeding up publishing. Sophi also reported better customer success, saying customers found the structured documentation easier to use and more impressive.

Sophi

Vijayakumar J

Manager of Product Management