Case Study: Smadex improves onboarding and 24/7 support with Document360

Smadex - Customer Case Study

Smadex, a Spain-based marketing company, needed a better way to host installation, how-to, and troubleshooting documentation for customers. Their existing offsite tutorials made it difficult for users to absorb all the information and fully learn the platform, so they looked for an online knowledge management tool.

Smadex chose Document360 to host its knowledge base and use the Knowledge Base Assistant widget for contextual, in-product help. With Document360, users can access the right tutorial with a single click without leaving the platform, which improved onboarding, sped up learning, and strengthened 24/7 support accessibility.

Smadex

Oriol Malvehy

Product Manager