Case Study: ResearchBods streamlines in-app product assistance and internal knowledge sharing with Document360

ResearchBods cuts support workload with Document360

ResearchBods, an information technology company, needed to share product information with clients and build an internal knowledge base for its staff. Their challenges included providing a self-serve solution for customers and creating a central resource for standard operating procedures and troubleshooting guides to ensure consistent customer service. They turned to Document360 for its knowledge base platform.

Using Document360’s knowledge base assistant and contextual help features, ResearchBods implemented a solution to offer in-app product assistance to their clients. The platform allowed them to tailor content for internal staff and brand the knowledge base to suit their needs. The results were significant, enabling the company to cross-train staff from other departments and onboard new staff quickly. This freed up their core service desk team to focus on high-priority tasks, accelerating their business transformation with less human capital.

ResearchBods