Case Study: Perimeter 81 achieves streamlined, cost-effective knowledge management with Document360

Perimeter 81 - Customer Case Study

Perimeter 81, a Tel Aviv–based network security provider delivering SASE solutions, needed a new knowledge base after Zendesk’s per‑user pricing, lack of API support, and inability to export/manage articles in industry‑standard formats made their Documentation Center costly and inflexible. They selected Document360 as their knowledge‑base vendor for its flexible pricing, API/export‑import capabilities, and more intuitive interface.

Document360 automatically migrated Perimeter 81’s entire Documentation Center from Zendesk and provided a simple, easy‑to‑manage knowledge base with quick onboarding and responsive support that addressed initial glitches immediately. As a result, Perimeter 81 gained API and export/import functionality, reduced the resource burden of managing documentation, and achieved a smoother user experience without significant additional investment.

Perimeter 81

Daniel Goldfield

Vice President