Case Study: Perimeter 81 achieves a great user experience with Document360

Perimeter 81 boosts knowledge base experience with Document360

Perimeter 81, a leading Secure Access Service Edge (SASE) provider based in Tel Aviv, faced pricing and functionality challenges with its previous knowledge base from Zendesk. The vendor's per-user pricing model was costly for their needs, and the platform lacked essential features like API support and the ability to export content in industry-standard formats such as HTML and PDF.

The company selected Document360 for its more flexible pricing and superior features, including export/import functions and API support. Document360 provided an intuitive interface and successfully migrated Perimeter 81's entire documentation center from Zendesk. The solution delivered a great user experience, and the onboarding process was quick and easy, with the Document360 team immediately addressing any small glitches that arose.

Perimeter 81