Case Study: Nucleus Security achieves organized documentation and reduced support tickets with Document360

Nucleus Security - Customer Case Study

Nucleus Security, a Florida-based cybersecurity SaaS company focused on vulnerability management, struggled with a previous documentation tool that delivered a poor visual experience, confusing navigation, and lacked essential features. Needing a more approachable knowledge base to educate diverse users, reduce support tickets, and link application help directly to documentation, Nucleus Security adopted the Document360 knowledge base platform.

Document360 delivered features Nucleus had missed—table of contents, tagging, WYSIWYG and Markdown editors, content reuse, and flexible article settings—allowing the team to organize and update documentation weekly in sync with engineering. As a result of using Document360, Nucleus reports a marked reduction in support tickets, measurable time savings for the support team, increased customer compliments, and greater confidence that customers can self-serve from the documentation.

Nucleus Security

Adam Dudley

Director of Strategic Initiatives