Case Study: Mogli improves customer self-service and support with Document360

Mogli - Customer Case Study

Mogli, a US-based SaaS company providing a mobile engagement solution built for Salesforce, faced challenges with its homegrown documentation hosted on Google Docs. The documents were difficult to manage, appeared unprofessional, and were not being utilized by customers. As the bootstrapped company scaled, it required a robust and searchable knowledge base to serve as a single source of truth and provide better autonomous support.

The company implemented Document360 as its knowledge base solution. The platform allowed for easy migration of content from Google Docs and provided a professional, customizable homepage without requiring coding knowledge. The solution has increased trust in the product and streamlined customer support. Document360's integration with Salesforce has significantly reduced the time spent closing support tickets by enabling the team to quickly provide helpful article links to customers.

Mogli

Serena Schultz

Chief Operating Officer