Case Study: Keypro replaces static PDFs with an AI-searchable knowledge base with Document360

Keypro replaces PDFs with Document360 across 4 products and 3-4 major releases a year

Keypro, a Finnish software company providing network information systems, faced the challenge of having 30 years of user manuals locked in static, unsearchable PDFs. This outdated method made it difficult for customers to find information and created significant maintenance overhead for their team. They implemented the Document360 knowledge base platform to modernize their documentation.

Using Document360, Keypro replaced their PDFs with a live, AI-powered searchable portal that supports versioning and multi-language content. The solution enabled real-time updates, eliminated the need to ship PDFs, and provided a self-service API portal for developers. As a result, Keypro modernized its documentation workflow, significantly improved information findability for customers, and shifted third-party integrations to a fully independent model.

Keypro