Case Study: Internet Systems Consortium (ISC) achieves article-level versioning, better search, and easier documentation maintenance with Document360

Internet Systems Consortium(ISC) - Customer Case Study

Internet Systems Consortium (ISC), an open source networking software developer (BIND 9, ISC DHCP, Kea DHCP), faced a poorly maintained documentation platform that lacked article-level versioning, governance/audit trails, software-version association, and effective search. ISC needed to migrate 1000+ articles into a format that was easy to edit, maintain and present to a technical audience while keeping content accurate and up to date — so they engaged Document360.

Document360’s team imported ISC’s knowledge base, implemented article-level versioning (including the ability to edit drafts while keeping published content live), set up redirects and standardized titles, and provided robust search and permissions. The result was a seamless migration of 1000+ articles, faster visibility and easier maintenance of documentation, improved self-service for customers, and a more responsive, manageable portal thanks to Document360.

Internet Systems Consortium(ISC)

Victoria Risk

Director of Marketing