Case Study: Infrrd achieves streamlined product documentation and granular access control with Document360

Infrrd - Customer Case Study

Infrrd, a California-based leader in Intelligent Document Processing, faced growing complexity in its product knowledge base—which includes videos, demos, API documentation, FAQs and release notes—and needed a more professional, scalable platform to replace Confluence and ad hoc PDFs. After evaluating options, Infrrd selected Document360 to streamline access and delivery of product information for both customers and internal teams.

Document360 delivered a combined Markdown/WYSIWYG editor, category-level reader-group access controls, a Home page builder for branding, and analytics to drive documentation improvements. Using Document360, Infrrd’s Product Management team can more efficiently create, publish and manage product documentation, enforce granular permissions for internal vs. external content, and leverage analytics and feedback to continuously raise documentation quality.

Infrrd

Sujith Parakkunnath

Product Management Team