Case Study: Inedo achieves streamlined, time-saving documentation and faster updates with Document360

Inedo - Customer Case Study

Inedo, an Ohio-based DevOps software company, faced a documentation challenge: their previous system required technical knowledge and extensive training, yet non-technical staff needed to update content frequently. To solve this, Inedo adopted Document360’s knowledge-base platform and document editor to make authoring and editing accessible to everyone.

Document360 enabled Inedo’s 5–6 person documentation team (with the CEO doing final reviews) to create, edit, and publish articles and images quickly, letting anyone fix errors without formalities. The result was faster updates, reduced training overhead, fewer people required to manage docs, improved productivity, and a smoother review workflow thanks to Document360’s intuitive editor and responsive support.

Inedo

Jayson Langley

Technical Content Writer