Case Study: Cenosco improves its knowledge base with Document360

Cenosco improves its knowledge base with Document360 analytics and 15 contributors

Cenosco, an asset integrity management software company, faced challenges with their outdated, text-heavy user manuals which were difficult to access, update, and keep consistent for their expanding client base. They required a dynamic online knowledge base solution to improve accessibility and ensure clients always had the latest documentation, leading them to adopt Document360.

By implementing Document360, Cenosco gained features for easy content import, structured categorization, and version control. The solution's analytics and feedback tools provided valuable insights into customer search behavior, helping them continuously improve content. The result was a significant improvement in customer experience, positive client feedback, and increased internal enthusiasm from subject matter experts eager to contribute to the knowledge base.

Cenosco