Case Study: Cenosco improves its knowledge base with Document360 analytics and feedback

Cenosco - Customer Case Study

to host user manuals for its complex engineering software. Their old documentation system was inflexible, difficult to navigate, and often out of date, creating challenges for their expanding global client base. They needed a solution from a vendor like Document360 that would allow for regular updates and improve information accessibility.

By implementing Document360, Cenosco gained a knowledge base with powerful features like multiple version support, an AI-powered search engine, and workflow management for peer reviews. The solution provided rich analytics that revealed what customers were searching for, helping to continuously improve the content. Document360 enabled Cenosco to ensure clients always had the latest documentation, resulting in positive customer feedback and increased enthusiasm from internal subject matter experts to contribute content.

Cenosco

Elsa Tolsma

Technical Writer