Case Study: Better Life Partners achieves centralized, faster access to policies and EHR integration with Document360

Better Life Partners - Customer Case Study

Better Life Partners, a New Hampshire–based healthcare organization providing integrated medical and mental‑health care for people with substance use disorders, struggled to manage critical policies and procedures in Google Drive—lacking clear version control, publishing workflows, article‑level permissions, fast search, and integration with their proprietary EHR. To address these gaps they evaluated and adopted Document360 as their centralized knowledge‑base platform.

Using Document360, Better Life Partners published and organized dozens of policy and procedure articles, enabled article versioning and export to PDF for accreditors, and integrated Document360 via API with their EHR so staff and contractors can view relevant guidance in seconds during care tasks. Document360’s search and access controls made staff feel better informed, streamlined reviews (with annual review reminders planned), allowed export of all policies for external review, and saved substantial work time by surfacing the right articles instantly.

Better Life Partners

Andrew Warner

Community Education Manager