Case Study: Avanti Software achieves 30% higher knowledge base engagement with Document360

Avanti Software boosts knowledge base engagement 30% with Document360

Avanti Software, a Canadian HR and payroll SaaS provider, faced challenges with its disconnected knowledge base. Their documentation was split between Confluence and Freshdesk, leading to cumbersome publishing workflows and making it difficult for customers to find answers. They needed a scalable solution to improve self-service and reduce support friction without expanding their team.

By implementing Document360, Avanti consolidated its knowledge management onto a single platform. The solution's AI-powered search, FAQ generation, and analytics enabled customers to find answers instantly using natural language, while providing the team with insights to identify content gaps. As a result, Avanti achieved a 30% year-over-year growth in knowledge base engagement and now manages documentation for over 240 organizations with a single specialist.

Avanti Software