Case Study: AutoRABIT achieves modern, searchable, and agile documentation with Document360

AutoRABIT - Customer Case Study

AutoRABIT, a California-based SaaS provider of metadata-aware DevOps and Backup & Recovery for Salesforce, struggled with an outdated documentation workflow built on Word and CHM-to-PDF conversions. The company faced no cloud support, long unwieldy HTML URLs, limited HTML5/customization options, no author-review-approve or version-control integration, poor analytics and changelog capabilities, and difficulty organizing 300+ articles—issues that hampered agile release cycles and customer self-service.

Document360 delivered a cloud-hosted, customizable documentation platform that let AutoRABIT publish modern, HTML-based user guides with responsive design, embedded video, multi-format export (PDF/Word), Google-search analytics integration, and built-in support from the Document360 team. The result: a more intuitive, attractive portal that supports Agile releases, improved organization of 300+ articles, partial-word search functionality with results typically returned in under 45 seconds, and better visibility into documentation usage.

AutoRABIT

Dipender Kr. Sharma

Senior Technical Writer