Case Study: Aspire achieves accessible, up-to-date documentation and instant release publishing with Document360

Aspire - Customer Case Study

Aspire, a Missouri-based SaaS platform (Aspire Software, a ServiceTitan company) serving the landscape and janitorial industries, struggled to maintain a 600+ page user guide and a growing how‑to knowledge base in Microsoft Word. Clients had to re-download large PDFs whenever anything changed, the guide contained roughly 3,000 hyperlinks that Word couldn’t validate, and linking to specific sections was impossible — so Aspire moved to Document360 to address these distribution and maintenance challenges.

Document360 converted Aspire’s documentation into an online knowledge base with team review workflows, per‑section linking, and broken‑link analytics; over three years Aspire used Document360 to find and fix 198 broken links, publish release notes instantly for their 2–3 week release cadence, and make updates immediately available to customers. The result: faster, easier documentation maintenance, improved accessibility for clients, and documentation that scales with Aspire’s rapid growth.

Aspire

Kendal Walton

Support Coordination & Documentation Manager