Case Study: ApexBI achieves streamlined knowledge management and improved customer experience with Document360

Apexbi - Customer Case Study

ApexBI, a Gauteng-based expense management software provider, faced a growing knowledge challenge: vast amounts of support and training information were scattered across documents and cloud storage, with customer-specific files becoming long, complex and hard to keep relevant. To solve this, ApexBI selected Document360 as its knowledge base platform to centralize and present documentation in a more accessible, consistent way.

Document360 consolidated ApexBI’s dispersed content into a single, user-friendly knowledge base that was easy to set up and maintain; ApexBI reports the platform “addressed every one of our requirements” and is “highly functional and engaging.” With Document360, ApexBI streamlined content management, improved customer access to support and training materials, and benefited from responsive vendor support that helped keep information accurate and engaging.

Apexbi

Neil Buckley

Managing Director