Case Study: Quality Machine achieves instant access to AutoCAD drawings and faster customer service with Document Locator

WebTools gives customers 24/7 Web access to critical maintenance records and product information

Quality Machine, a Louisiana-based manufacturer and repair firm serving the petrochemical industry, was overwhelmed by thousands of inadequately indexed AutoCAD drawings on shared file servers. When customers called without part or drawing numbers, searches could take up to 20 minutes and several people, slowing service and hurting productivity.

The company implemented ColumbiaSoft’s Document Locator with WebTools to provide full-text indexing and secure web publishing of PDFs. Customer service reps can now pull up the right drawing in seconds, customers get 24/7 access to a view-only virtual library (protecting IP), and the system has cut time and costs while freeing staff — 28 of about 75 employees already use the solution, with plans to expand.

Quality Machine

Daniel Louque

President