Case Study: FLA Orthopedics achieves rapid document retrieval and improved customer service with Document Locator

No more shared file servers at FLA Orthopedics

FLA Orthopedics (BSN Medical), a 200‑employee medical device manufacturer in Miramar, FL, was managing hundreds of products and large volumes of CAD drawings, test reports, manufacturing instructions, engineering change orders, orders and shipping documents. Reliance on shared file servers and paper created storage costs, poor organization and slow retrieval, leaving customer service unable to find needed documents quickly.

The company deployed ColumbiaSoft’s Document Locator with the WebTools module, importing about 200,000 scanned TIFFs into a full‑text searchable repository and enabling web access across sites. Customer service now locates documents in seconds, cutting call-handling time and quickly justifying the investment, while FLA Orthopedics expands the system to digitize ~50,000 quality documents and implement workflow templates for manufacturing master files.

FLA Orthopedics

Chris Honig

IT Director