Case Study: Sound Mental Health achieves faster, more secure access to patient records with Document Locator

Healthcare Document Management at Sound Mental Health

Sound Mental Health is a large nonprofit mental health and chemical dependency provider in King County, WA, that had implemented an EMR (PsychConsult) but continued to be slowed by residual paper-based patient documents. The remaining paper streams created inefficiencies in search, routing and security — and needed to be accurately associated with electronic patient records while meeting HIPAA requirements.

SMH deployed ColumbiaSoft’s Document Locator and ScanStation integrated with their EMR to digitize incoming and internal paper, automate workflows and email notifications, and centralize security and auditing. The change delivered instant, on‑demand access to patient documents from within the EMR, faster clinical decision‑making, reduced administrative retrieval time, immediate routing of critical files, and improved compliance.

Sound Mental Health

Dian Wells

Health Information Technology Director