Case Study: Town of Watertown saves 50% of records-management time with Docufree

Town of Watertown - Customer Case Study

the Town of Watertown, Massachusetts, faced significant challenges with its Public Works Department's paper-based record-keeping system. Decades of critical infrastructure documents, including plans and blueprints, were disorganized, vulnerable to damage, and difficult to access, especially during emergencies. To modernize operations, the town partnered with Docufree to implement its Public Works Records Management Platform, aiming to digitize records and create a secure, accessible system.

Docufree implemented a customized, cloud-based records-management platform featuring audit trails and onsite photo uploads. The solution enabled staff to scan, index, and manage all documents while providing 24/7 remote access and robust search functionality. As a result, Docufree helped the Town of Watertown achieve a 50% time savings in information retrieval, drastically improving efficiency for after-hours emergencies and daily operations.

Town of Watertown

Lori Moran

Account Clerk