Case Study: New York City Housing Authority achieves faster case file access and frees office space with Docufree

NYCHA digitizes 1.4 million case files with Docufree

The New York City Housing Authority (NYCHA) faced challenges with its extensive paper-based case files, which were difficult to access, prone to being lost or damaged, and consuming valuable office space across its five borough locations. This paper-intensive process slowed down the delivery of vital services. To address this, NYCHA partnered with Docufree for a digital transformation initiative utilizing their document scanning services.

Docufree implemented a solution that involved securely transporting and digitizing over 1.4 million documents. The resulting digital files were integrated into NYCHA’s new CRM system, drastically improving access for staff. This project, executed by Docufree, freed up thousands of square feet of expensive office space and significantly increased productivity by eliminating time spent searching for files, ultimately improving the quality of services provided to residents.

New York City Housing Authority (nycha)