Case Study: Morgan & Morgan achieves faster mail processing and complete visibility with Docufree

Morgan & Morgan cuts mail processing from 30-45 minutes to 5 minutes with Docufree

Morgan & Morgan, the nation's largest personal injury and consumer protection law firm, faced significant challenges with inefficient, paper-driven mail processes. These outdated methods resulted in misplaced documents, delayed deliveries, and paralegals spending excessive time on manual scanning and filing instead of revenue-generating work. Seeking a better way to manage paper, the firm turned to Docufree for its automated Digital Mail Platform and scanning services.

Docufree implemented a solution where all inbound USPS mail is sent to its facility to be opened, scanned, and digitally processed. Each document is tagged with a matter number and then automatically uploaded and routed to the correct case file within the Litify system. This integration provided Morgan & Morgan with complete visibility and tracking. The results were substantial time savings, reducing mail processing from 30-45 minutes per day to just five minutes per staff member, greatly improved efficiency, and easier tracking of time-sensitive documents and outgoing mail.

Morgan & Morgan