Case Study: Morgan & Morgan achieves faster, more transparent mail processing with Docufree Digital Mail Platform

Morgan & Morgan - Customer Case Study

Morgan & Morgan, the nation's largest personal injury law firm, faced significant challenges in managing over 80,000 pieces of case-related mail each month across its 60+ offices. Their paper-driven processes resulted in misdirected deliveries, lost checks, and paralegals spending excessive time manually handling documents instead of on revenue-generating work. To support its digital transformation, the firm sought a more efficient and accurate system and turned to Docufree for its Digital Mail Platform.

Docufree implemented an automated solution where all inbound mail is sent to its secure facility to be opened, scanned, and digitally tagged with the correct matter number before being uploaded directly into the firm's Litify case management system. This provided complete visibility and tracking for every document. The results were substantial time savings, with staff reducing mail processing time from 30-45 minutes to just 5 minutes per day. Docufree also provided integrated outbound mail services and was instrumental in supporting remote work during COVID-19, leading to increased accuracy, efficiency, and a drastic reduction in physical file storage.

Morgan & Morgan

Ryan Colbert

Chief Information Officer