Case Study: a large US healthcare insurance provider reduces outbound communications costs with Docufree

Large US Healthcare Insurance Provider cuts outbound communications costs by 50% with Docufree

A large US healthcare insurance provider was facing costly and inefficient in-house printing and mailing operations for its member communications. These manual processes led to late mailings, PHI errors, and escalating postage costs. The company partnered with Docufree to streamline its outbound communications and alleviate these challenges.

Docufree implemented a comprehensive six-month transition strategy, moving the operations to its own facility and redesigning the process flow. This solution resulted in a 50% reduction in total outbound communications expenditures and a 30% decrease in postage costs. Docufree also helped achieve a 99.9% on-time delivery rate, significantly reduced PHI errors, and lowered call volumes during peak periods.