Case Study: Florida Department of Health reduces licensing time from 6 weeks to 3 days with Docufree digital transformation

Florida Department of Health cuts licensing cycle from 6 weeks to 3 days with Docufree

The Florida Department of Health faced a significant challenge with its manual, paper-based healthcare licensing process. Struggling with increasing application volumes, the labor-intensive system took over six weeks to complete, leading to customer service issues and compliance difficulties. To address this, the department partnered with Docufree for a digital transformation and business process services solution.

Docufree implemented an end-to-end solution that digitized incoming mail and payments, automating the routing of applications. Their team managed payment processing, mailings, and license fulfillment. This solution dramatically reduced the licensing cycle from six weeks to just three days, enabling the department to accurately process over 600,000 licenses annually and handle $50 million in payments while ensuring compliance with state and federal regulations.

Florida Department of Health