Case Study: CBC National Bank tames mortgage paperwork with Docufree

CBC National Bank scans nearly 100 boxes a month with Docufree

CBC National Bank, a financial institution with multiple locations in the southeast, faced a significant challenge in managing the enormous volume of paper generated by its mortgage division. With individual mortgage files averaging 300 pages, the bank was using valuable office space for storage, which was inefficient and hampered productivity when files needed to be retrieved. To address this paper-intensive process, CBC National Bank partnered with vendor Docufree for scanning and online document storage services.

Docufree implemented a solution where they scan nearly 100 boxes of documents per month for the bank and host them in a secure, online repository. This provided CBC National Bank with immediate, searchable access to any mortgage file, drastically reducing the time spent retrieving information. The results included reduced storage costs, improved customer service with faster response times to investors and auditors, and reduced liability from misplaced files, all while allowing the bank to maintain its high standards without adding staff.

CBC National Bank