Case Study: CBC National Bank achieves faster mortgage file access with Docufree

CBC National Bank - Customer Case Study

CBC National Bank, a regional bank in the Southeast, faced a significant challenge in managing the enormous volume of paper documents generated by its mortgage business. Storing hundreds of thick, multi-page mortgage files in empty offices was an unscalable solution that consumed valuable real estate and hampered employee productivity when trying to locate specific files. The bank partnered with Docufree for a document scanning and online storage solution to tame this "paper monster."

Docufree implemented a scalable process to convert CBC's paper files into searchable PDFs stored in an online repository. This solution provided immediate results, including reduced storage costs by freeing up office space, drastically improved file retrieval times, and enhanced customer service by allowing staff to respond to requests quickly. The Docufree system also reduced liability by ensuring files were secure and never misplaced, helping CBC maintain its high standards for risk management and service.

CBC National Bank

Stuart Ehrlich

VP, General Manager