Case Study: a large healthcare insurance provider achieves 50% lower outbound communications costs with Docufree

a large healthcare insurance provider reduces outbound communications costs by 50% with Docufree

A large healthcare insurance provider in the US was facing costly and inefficient in-house printing and mailing operations for its member communications. These manual processes led to late mailings, PHI errors, and escalating postage and personnel costs. They partnered with Docufree to streamline these outbound communications.

Docufree implemented a comprehensive solution, managing a six-month migration of operations to its facility without downtime. This resulted in a 50% reduction in total outbound communication expenditures and a 30% decrease in postage costs. Operationally, on-time delivery rates increased to 99.9%, and PHI errors were reduced through automated processes.