Case Study: Northwestern Wisconsin Electric Company streamlines forms and improves efficiency with Docubee

Northwestern Wisconsin Electric Company Streamlines Forms with Docubee

Northwestern Wisconsin Electric Company (NWECO), a small electric utility, needed to modernize its inefficient billing form process. Their previous method required customers to download a PDF, attach it to an email, and send it, which was cumbersome and had low adoption. They sought a cost-effective digital solution to streamline operations and improve customer experience, leading them to the Docubee platform.

Docubee provided a streamlined online form solution, allowing customers to complete and submit payment forms directly. This eliminated manual handling and postal delays, significantly reducing paper-related costs and boosting operational efficiency for NWECO's billing team. The company found exceptional value in Docubee's ease of use and affordability, which has also prompted them to explore using the tool for other processes like client applications.

Northwestern Wisconsin Electric Company

Cortney

Billing Clerk