Case Study: Vertikal Saves $20K Annually with Docsumo's Automated COI Verification Workflow

Vertikal cuts insurance claims processing time 2x with Docsumo

Vertikal, a risk management platform, faced significant challenges with its certificate of insurance (COI) verification workflow. Their legacy OCR tool only provided data with 30-40% accuracy, forcing them to rely on an outsourced team that manually processed over 10,000 ACORD forms monthly, spending 45 minutes per form. To overcome this, Vertikal turned to Docsumo's Document AI platform for a solution.

By implementing Docsumo, Vertikal automated the extraction of key-value pairs from ACORD forms and the classification of inclusions and exclusions. The solution achieved a 99.13% accuracy rate and reduced processing time per form to just 65 seconds. This allowed Vertikal to save over $20,000 in annual outsourcing costs and reclaim hundreds of work hours, settling insurance claims twice as fast.

Vertikal