Case Study: National Debt Relief processes debt settlement letters 10x faster with Docsumo

National Debt Relief speeds debt settlement letter processing 10x with Docsumo

National Debt Relief, a major US debt settlement firm, faced significant challenges in processing a high volume of debt settlement letters. Their team of 50 agents was manually scanning 350,000 letters annually, a time-consuming process that took 5-10 minutes per document due to varying templates and unstructured text. To address this, they implemented Docsumo's Document AI for data capture.

Using Docsumo, National Debt Relief automated the extraction of data from these complex documents. The solution utilized OCR and NLP-based classification to accurately read multiple fonts, layouts, and even tables, achieving 98% data extraction accuracy. This reduced processing time to just 40 seconds per letter, saved hundreds of man-hours monthly, and enabled a straight-through processing rate of over 95% for the company.

National Debt Relief