Case Study: Wolf Home Products boosts customer service productivity with DocStar ECM

Wolf Home Products saves 10+ hours per week with DocStar

Wolf Home Products, a major supplier of kitchen and bath cabinetry, faced challenges with an inefficient, paper-based proof-of-delivery process that was hindering customer service productivity. The company lacked a scalable system and needed to automate routine tasks to improve efficiency and accuracy. They worked with the vendor DocStar to implement their Enterprise Content Management (ECM) solution.

DocStar's solution integrated with Wolf's web-based ordering service to automate the filing and retrieval of proof-of-delivery documents. This implementation saved staff more than 10 hours of extra work per week and reduced customer service call times by an average of five minutes per request, resulting in an estimated $10,000 in annual savings. DocStar provided an extremely reliable system that made misfiled and lost files a thing of the past, dramatically improving customer service.

Wolf Home Products