Case Study: United Way of Greater Knoxville Streamlines Document Management with DocStar ECM

United Way of Greater Knoxville saves 10+ hours a week with DocStar ECM

The United Way of Greater Knoxville, a nonprofit organization, faced significant challenges with paper-based document management. Their small staff struggled with inefficient workflows, misplaced donor records and checks, and the high cost of storing over 300 boxes of documents. They sought an electronic document management solution to improve accuracy and accessibility. They implemented the DocStar Enterprise Content Management (ECM) system from vendor DocStar.

DocStar provided a solution that integrated with the nonprofit's existing software. The implementation streamlined processes, allowing staff to instantly access donor and financial documents. This resulted in measurable benefits including the elimination of offsite storage costs, over 10 hours of weekly staff time saved, and improved efficiency in accounts payable and receivable. The vendor DocStar enabled the organization to respond more quickly to donors and manage its resources more effectively.

United Way of Greater Knoxville