Case Study: United Solutions achieves immediate ROI and streamlined order processing with DocStar

United Solutions processes 2,000 documents a day with DocStar

United Solutions, a New England-based plastics manufacturer, was burdened by a heavily paper-based order fulfillment process, which created inefficiencies and significant physical storage costs. To address this challenge, they partnered with DocStar to implement its Enterprise Content Management solution.

The DocStar solution automated the processing of over 2,000 documents daily, which streamlined workflows and provided full visibility into the purchasing and shipping process. This resulted in immediate savings, including the elimination of a printer and its associated costs, and the company expects a full return on its investment within 18 months. An unexpected benefit was a reduction in chargebacks from retail buyers, as DocStar provided instant access to all order-related correspondence for dispute resolution.

United Solutions