Case Study: Thornbury Township achieves fast document retrieval and storage savings with DocStar ECM

Thornbury Township Goes Digital with DocStar ECM

Thornbury Township, Pennsylvania—a small municipal government serving about 6,000 residents with a six‑person office staff—struggled with slow retrieval of historic records and bulky large‑format plans that consumed space and risked loss or damage. To modernize their records management and improve access, the township implemented DocStar Enterprise Content Management (ECM) imaging and storage, tying the system into their existing GIS.

With DocStar (and support from local partner ImageNet) Thornbury scanned roughly one‑third of property files, OCR’d meeting minutes for full‑text keyword search, and digitized large plats using a large‑format scanner. The DocStar solution produced faster document retrieval, eliminated off‑site storage and the risk of losing large plans, reduced space and staffing needs, and delivered measurable efficiency gains (e.g., property coverage and searchable archives) along with responsive local service and training.

Thornbury Township

Deborah Perry

Assistant Manager