Case Study: Sawyer Savings Bank speeds loan processing with DocStar ECM

Sawyer Savings Bank reduces loan processing time by nearly 30% with DocStar

Sawyer Savings Bank, a small to medium-sized regional bank in New York's Hudson Valley, faced challenges with its paper-based loan processing system. This made loan files difficult to access and required the lending team to spend nearly an hour each morning in meetings to discuss the open loan pipeline. To address these inefficiencies, the bank turned to vendor DocStar for an Enterprise Content Management (ECM) solution.

DocStar implemented an automated loan approval process that electronically acquired applicant information and routed loan packages. This solution provided real-time analytics and made loan files accessible in seconds. As a result, Sawyer Savings Bank reduced its loan processing time by nearly 30%, significantly improved departmental efficiency, and became much more responsive to its customers.

Sawyer Savings Bank