Case Study: Sawyer Savings Bank achieves nearly 30% faster loan processing with DocStar ECM

Sawyer Savings Bank - Customer Case Study

Sawyer Savings Bank, a three-branch community bank in Saugerties, NY, struggled with a paper-based lending workflow: paper loan files were hard to access and the lending team spent nearly an hour each morning in manual pipeline meetings. To solve this, the bank implemented DocStar’s Enterprise Content Management (ECM) solution.

DocStar digitized and electronically routed loan packages and added ReportWorks analytics, streamlining the loan approval process and making files retrievable in seconds. As a result, DocStar helped Sawyer Savings Bank eliminate daily pipeline meetings, improve customer responsiveness, and reduce loan processing time by nearly 30%.

Sawyer Savings Bank

Erica Krom

VP of Lending