Case Study: Boone Drugs achieves $250,000 annual savings and faster document retrieval with DocStar ECM

Pharmaceutical and Medical Equipment Supplier Saves $250,000 Annually DocStar Enterprise Content Management

Boone Drugs, a regional pharmacy and home medical equipment provider with 17 locations and more than 200 employees, faced inefficient paper-based document management that caused misfiled records, long search times, and difficulty meeting stringent Medicare and audit requirements. Accreditation coordinator Kim Cooper and her team needed a versatile solution to reduce time spent finding documents across HR, AP and clinical departments — and chose DocStar’s enterprise content management product, DocStar ECM.

DocStar implemented DocStar ECM across Boone’s HME, respiratory, HR and accounts-payable workflows, replacing file cabinets with searchable electronic records and enabling multi-criteria searches that return five years of patient information in about 10 seconds. The DocStar deployment cut processing costs by roughly $75,000, eliminated about 50 file cabinets (≈$145,000 saved), reduced audit labor by about $15,000, supported 3,500 immunizations, sped billing and improved customer service — totaling approximately $250,000 in annual savings.

Boone Drugs

Kim Cooper

Accreditation Coordinator