Case Study: R&E Billing achieves dramatic efficiency and space savings with DocStar Enterprise Content Management (ECM)

Improved Efficiency Through Smart File Management

R&E Billing, a Miami-based healthcare billing firm serving about 55 customers, faced growing burdens from paper-based filing: tedious manual filing, no consistent cataloging, limited file access, and expanding storage that grew to 26 four-drawer filing cabinets and a 400 sq ft filing room. To modernize records management, R&E Billing implemented DocStar Enterprise Content Management (ECM) from vendor DocStar.

DocStar converted paper workflows to electronic capture and indexed access—scanning roughly 280 documents per day and building a 330,000‑document archive—enabling simultaneous desktop access, keyword/ID search, stronger security (passwords and triple redundancy), and elimination of bulky cabinets down to a single workstation. DocStar’s solution reduced the full‑time filing clerk’s duties to two hours daily, allowed two headcount reductions, delivered a first‑year ROI of 26%, and improved accounts receivable accuracy and cash flow.

R&E Billing

Eddy Perez

Systems Administrator