Case Study: Akin’s Natural Foods achieves 25% faster payments and paperless invoice processing with DocStar

Healthier AP Results With Electronic Invoice Handling

Akin’s Natural Foods, a longtime natural foods retailer operating multiple stores, faced a paper‑heavy accounts payable process: about 4,000 vendor invoices a month were bundled at store locations and mailed to corporate, creating delays, limited visibility, and manual errors across its AP operations serving 16 retail stores. To address this, Akin’s engaged DocStar and implemented the DocStar Enterprise Content Management (ECM) solution for electronic invoice processing, advanced workflow, and real‑time reporting.

DocStar’s ECM centralized invoice capture, automated coding and routing to three accounting teams, and integrated with Akin’s AP system, reducing invoice transaction times and eliminating much of the paper handling. As a result, Akin’s increased AP accuracy and visibility, cut the time spent sending checks and payments by 25%, reduced manual mistakes, and freed staff to focus on value‑added activities; the company is now working with DocStar to enable direct electronic receipt of vendor invoices.

Akin’s Natural Foods

Philip Campbell

Vice President of Accounting