Case Study: Hallsdale Powell Utility District halves service application processing time with DocStar digital forms and automation

Hallsdale Powell Utility District cuts service application processing time in half with DocStar

Hallsdale Powell Utility District, a water and wastewater utility company, faced challenges with a time-consuming, paper-heavy customer service process. Their manual method required customers to apply for services in person, leading to data entry errors and inefficient use of staff resources. They partnered with DocStar to implement its Business Forms solution to modernize operations and meet rising customer expectations for digital services.

DocStar provided web-based forms and workflow automation, creating a seamless online application process. This solution cut service application processing time in half, saving staff more than 10 hours per week and eliminating paper waste. The implementation delivered a fully digital, 24/7 application experience that improved accuracy, enhanced operational visibility, and received overwhelmingly positive feedback from both customers and staff.

Hallsdale Powell Utility District